Privacy policy

PRIVACY POLICY – PLATI

Last updated: November 16, 2025

1. Introduction
PLATI (“we”, “our” or “store”) operates this website and online shop, offering a safe, transparent and personalized shopping experience. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order, subscribe to our newsletter or interact with us.
By using this website, you agree to the collection and use of your data in accordance with this Policy, in compliance with the GDPR (Regulation (EU) 2016/679) and Law No. 58/2019.

2. Data Controller
PLATI – sole proprietorship operated by Rita Remédio
NIF: 253317053
Adress: Setúbal, Portugal
Contact email: customercare@plati-standout.com
We are responsible for determining the purposes and means of processing your personal data, ensuring its protection and lawful, fair and transparent use.

3. Personal Data Collected

3.1. Identification and contact data
– Name
– Email
– Phone number
– Shipping and billing address

3.2. Order and payment data
– Purchased products
– Order amount and date
– Payment status
– Payment methods (card, MBWay, Multibanco Reference, Shop Pay, Apple Pay, Google Pay, PayPal)
Note: PLATI does not store full card details. Payments are processed by certified partners through Shopify.

3.3. Technical data and cookies
– IP address
– Device and browser type
– Pages visited and session duration
– Cookies and online identifiers

3.4. Communication data
– Messages sent by email, form or social media
– Customer support requests

4. Purposes of Data Processing and Legal Basis

4.1. Performance of a contract
– Processing and shipping orders
– Managing payments, invoicing and returns
– Communicating order-related information

4.2. Compliance with legal obligations
– Issuing invoices
– Tax and accounting obligations
– Legal requirements applicable to e-commerce

4.3. Legitimate interests
– Customer support
– Website improvement and browsing experience
– Security, fraud prevention and technical system management

4.4. Email and SMS marketing
– Based on user consent
– Sending newsletters, campaigns, launches and offers
– Managing subscriptions

4.5. Personalization, statistics and cookies
– Traffic analysis, store performance and functionality
– Content personalization and recommendations

5. Consent for Email and SMS Marketing
When you subscribe to the PLATI newsletter, you voluntarily provide your email and explicitly consent to receiving marketing communications, including updates, launches, promotions and exclusive offers.
Likewise, when you provide your phone number for SMS marketing, alerts or campaigns, you give explicit consent for PLATI to use it solely for that purpose.
PLATI never sends marketing communications without clear and explicit consent.
You may withdraw consent at any time by:
– clicking “unsubscribe” in any PLATI email
– replying STOP or UNSUBSCRIBE to SMS messages (when applicable)
– contacting: customercare@plati-standout.com
Withdrawal of consent does not affect processing carried out prior to the request.

6. Sharing of Personal Data
PLATI does not sell, rent or disclose personal data for commercial purposes.
Data may be shared only with entities essential to the operation of the store:

– Shopify, Inc. – platform hosting and processing website data
– Payment providers – Stripe, Shopify Payments, PayPal, MBWay, Apple Pay, Google Pay
– Carriers – CTT or equivalents
– Accounting services – for legal and fiscal compliance

All third parties comply with the GDPR and process data only according to PLATI’s instructions.

7. International Transfers
The store is hosted by Shopify Inc., with servers in Canada and the USA.
Shopify uses EU-approved Standard Contractual Clauses and complies with the GDPR.
More info: https://www.shopify.com/legal/privacy

8. Cookies
We use cookies to ensure technical functioning of the store, manage cart and checkout, store preferences, analyze traffic and improve user experience.
You can manage cookies in your browser settings. Essential cookies cannot be disabled.

9. Data Security and Retention
We apply appropriate technical and organizational measures to protect data against unauthorized access, loss, destruction or alteration.
Data is retained only for the necessary period:
– Invoicing: 10 years (required by law)
– Marketing: until subscription is cancelled
– Orders and support: until legal deadlines expire

10. Data Subject Rights
You have the right to:
– Access
– Rectification
– Erasure
– Restriction
– Objection
– Portability
– Withdraw consent
To exercise these rights, contact: customercare@plati-standout.com
If you believe your data has been unlawfully processed, you may lodge a complaint with CNPD (www.cnpd.pt).

11. Minors
PLATI does not intentionally collect data from minors.
If you believe a minor has provided personal data, contact us so we can delete it immediately.

12. External Links
The website may contain external links.
PLATI is not responsible for the policies or content of third-party websites.
We recommend reviewing their policies before providing data.

13. Changes to this Policy
We may update this Policy whenever necessary for legal, technical or operational reasons.
The most recent version is always available on this website.

14. Contact
PLATI – sole proprietorship operated by Rita Remédio
Email: customercare@plati-standout.com
Adress: Setúbal, Portugal

15. Consent
By using our website and placing an order, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.